Welcome to NightPorter! By downloading our app and registering as a User (either as an Accommodation Provider or a Guest), you agree to these terms and any additional terms provided during the booking process. These terms govern your use of our Platform, including any sub-domains, and are between you and NightPorter Group Ltd., the owner and operator of this Platform. Please read these terms carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms is deemed to occur upon your first use of the Platform. If you do not agree to these terms, please stop using the Platform immediately.
In these Terms, the following expressions shall have the following meanings:
“Accommodation Provider” means any hotel, venue, or other hospitality business listed on the Platform.
“Booking” means a reservation made by a Guest through the Platform for a Complimentary Room and any associated dining or other services.
“Booking Fee” means the non-refundable administration and booking fee charged to the Guest at the time of booking, calculated as a percentage of the Minimum Spend.
“Complimentary Room” means the room made available by the Accommodation Provider at no direct room charge, subject to the Guest meeting the Minimum Spend.
“Guest” means any individual using the Platform to make a Booking.
“Minimum Spend” means the minimum amount the Guest agrees to spend with the Accommodation Provider as a condition of securing the Complimentary Room.
“Platform” means the NightPorter app, website, and any related sub-domains or services.
“User” means any individual who accesses the Platform, including both Guests and Accommodation Providers.
“Upfront Payment” means any payment required in advance by the Accommodation Provider in connection with a Booking.
You must be at least 16 years of age to use the Platform. By using the Platform, you confirm that you are legally capable of entering into binding contracts and that all information you provide is true, accurate, current, and complete.
If you are using the Platform on behalf of a business or other organisation, you confirm that you have authority to bind that business or organisation to these Terms.
NightPorter Group Ltd. provides the Platform only and is not itself the provider of accommodation, food, beverage, or other hospitality services.
Any contract for accommodation, dining, or other services is made directly between the Guest and the Accommodation Provider. NightPorter is not a party to that contract and accepts no responsibility for the performance, quality, safety, or suitability of the services provided by the Accommodation Provider.
To make a Booking as a Guest, you must register on the Platform and create an account. Accommodation Providers must also register their accommodation and provide the information required for verification.
You must ensure that all registration details are correct and complete and must notify us of any changes to your information.
You are responsible for keeping your login details secure and confidential and for all activity carried out under your account. If you suspect any unauthorised use of your account, you must notify us immediately.
We may suspend or terminate your account at any time if we reasonably believe that you have breached these Terms, provided false information, or used the Platform improperly or unlawfully.
A Booking shall only be deemed confirmed once the Guest has completed the booking process through the Platform and received confirmation from NightPorter or the Accommodation Provider, as applicable
All Bookings are subject to availability at the time of confirmation and to the Accommodation Provider’s booking policies and requirements.
NightPorter does not guarantee that any particular room, date, or service will remain available until a Booking is confirmed.
By making a Booking through the Platform, the Guest agrees to meet the Minimum Spend stated at the time of booking.
The Minimum Spend will be clearly displayed before the Booking is completed and forms part of the booking conditions agreed between the Guest and the Accommodation Provider.
The Minimum Spend may be applied only to those products or services specified by the Accommodation Provider at the time of booking or check-in.
To secure your Booking through the Platform, a non-refundable Booking Fee equal to 5% of the agreed Minimum Spend will be charged to the Guest at the time of booking.
The Booking Fee is an administration charge for use of the Platform and is processed through the app.
NightPorter does not collect or process any other payments relating to the Minimum Spend, which remains payable directly to the Accommodation Provider in accordance with the booking terms.
Some Accommodation Providers may require an Upfront Payment in connection with a Booking.
Where applicable, the Guest will be informed of any such requirement during the booking process.
Any Upfront Payment may be subject to the Accommodation Provider’s own cancellation and refund policy, and NightPorter accepts no responsibility for the refund or retention of such payment.
All prices and Minimum Spend amounts are set by the Accommodation Provider and are subject to change at any time prior to confirmation of the Booking.
Whilst we make reasonable efforts to ensure that all information displayed on the Platform is accurate, errors may occasionally occur.
In the event of a manifest error in pricing, availability, or listing information, NightPorter and/or the Accommodation Provider reserves the right to cancel the Booking and refund any amounts paid, without further liability.
Whilst we strive to ensure that all information provided by Accommodation Providers is accurate, we cannot accept responsibility for any misinformation, inaccuracies, or errors.
Accommodation Providers are responsible for ensuring that their listings, descriptions, images, availability, pricing, Minimum Spend requirements, and booking policies are accurate and up to date.
NightPorter may, but is not obliged to, review or validate Accommodation Provider information.
Accommodation Providers are responsible for honouring confirmed Bookings unless cancellation is permitted under their stated booking policies or required by law.
Accommodation Providers must provide the services listed on the Platform in accordance with their own terms and conditions and applicable law.
Accommodation Providers are solely responsible for the delivery of their accommodation and hospitality services.
Guests must provide accurate information when making a Booking and must comply with all applicable booking policies, house rules, and instructions issued by the Accommodation Provider.
Guests must behave in a respectful and lawful manner at all times when using the Platform and when attending any Accommodation Provider premises.
Accommodation Providers reserve the right to refuse service or remove any Guest whose conduct is unreasonable, unsafe, abusive, or otherwise inappropriate.
By making a Booking, the Guest agrees to comply with the cancellation policy stated by the Accommodation Provider.
If the Guest cancels outside the permitted cancellation period or fails to attend the Booking, the Guest may remain liable for the Minimum Spend or any cancellation charge imposed by the Accommodation Provider.
The Guest is responsible for reviewing the applicable cancellation policy before completing the Booking.
Any refund of the Booking Fee shall be at NightPorter’s discretion unless otherwise required by law.
We do not guarantee that the Platform will be uninterrupted, secure, or free from errors or defects.
We may suspend, withdraw, or restrict the availability of all or any part of the Platform for business, operational, or maintenance reasons without notice.
NightPorter shall not be liable for any delay or failure in performance caused by circumstances beyond our reasonable control.
NightPorter shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events, circumstances, or causes beyond its reasonable control, including but not limited to acts of God, fire, flood, epidemic, pandemic, strike, labour dispute, power failure, internet outage, transport disruption, or government action.
All intellectual property rights in the Platform, including but not limited to the software, design, branding, logos, text, graphics, and layout, are owned by or licensed to NightPorter Group Ltd.
You may use the Platform for your personal, non-commercial use only.
You must not copy, reproduce, modify, distribute, reverse engineer, or otherwise exploit any part of the Platform without our prior written consent.
If you submit any content to the Platform, including reviews, comments, images, or other materials, you grant NightPorter a non-exclusive, royalty-free, worldwide licence to use, reproduce, display, and distribute such content for the purposes of operating and promoting the Platform.
You must not submit any content that is false, defamatory, offensive, unlawful, misleading, or otherwise inappropriate.
We reserve the right to remove any content at our discretion.
You may not use the Platform for any harmful, unlawful, or abusive purposes, or in any way that may damage the Platform or interfere with others’ use.
You may not use a false email address or impersonate any person or entity.
You may not attempt to gain unauthorised access to the Platform, its systems, or any other User’s account.
The Platform may contain links to third party websites or services.
These links are provided for convenience only. We have no control over, and accept no responsibility for, the content, policies, or practices of any third party websites.
Your use of the Platform is also subject to our Privacy Policy, which explains how we collect, use, store, and protect your personal data.
By using the Platform, you acknowledge that you have read and understood our Privacy Policy.
Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded by law.
Subject to the foregoing, NightPorter shall not be liable for any indirect, incidental, special, or consequential loss, or for any loss of profits, revenue, business, goodwill, or data arising out of or in connection with your use of the Platform.
NightPorter’s total liability to you in respect of any claim arising out of or in connection with the Platform shall be limited to the amount of the Booking Fee paid by you in relation to the relevant Booking.
You agree to indemnify and hold harmless NightPorter Group Ltd., its directors, employees, and agents from and against any claims, losses, liabilities, damages, costs, and expenses arising out of or in connection with your breach of these Terms, your misuse of the Platform, or your violation of any law or third party rights.
We may suspend or terminate your access to the Platform at any time if we reasonably believe that you have breached these Terms, provided false information, or acted in a way that may harm NightPorter, another User, or an Accommodation Provider.
You may stop using the Platform and close your account at any time by notifying us in writing.
Any rights or obligations which have accrued prior to termination shall survive termination.
If you have a complaint relating to a Booking, you should first raise it with the relevant Accommodation Provider.
NightPorter may, at its discretion, assist in facilitating communication between the Guest and the Accommodation Provider, but we are not obliged to resolve disputes between Users.
Nothing in these Terms affects your statutory rights.
We may update these Terms from time to time to reflect changes in our business, the Platform, or applicable law.
Any updated Terms will be posted on the Platform and, where appropriate, notified to Users. Your continued use of the Platform after such changes have been made will constitute your acceptance of the revised Terms.
These Terms, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.
NightPorter uses Google Maps Platform services, including the Google Maps API and Google Places API, to provide certain location-based features within the platform. These features may include displaying maps, identifying locations, providing place information and offering address and location autocomplete functionality when users search for destinations.
By using any Google Maps or Google Places features available through NightPorter, you acknowledge and agree that your use of those features is subject to Google's applicable terms and policies, including:
Your use of Google Maps and Google Places functionality within NightPorter constitutes your acceptance of the applicable Google terms, which apply in addition to these Terms and Conditions.
NightPorter does not control the availability, accuracy or content of information provided through Google Maps Platform services. Map data, place information, addresses, business listings and autocomplete suggestions are provided by Google and may change or contain inaccuracies. NightPorter accepts no responsibility for the accuracy, completeness or availability of such information.
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